Waranty

At Selsela, we take pride in the quality and craftsmanship of every piece we create. To give you peace of mind with your purchase, we offer a one-year limited warranty against manufacturing defects from the original date of purchase.

Please read the following terms and conditions carefully to understand what is covered under our warranty.

Warranty Period

All eligible Selsela jewelry is covered by a one-year warranty from the original date of purchase.

To make a warranty claim, you must provide a valid proof of purchase, such as your purchase receipt or order confirmation. Unfortunately, warranty requests cannot be processed without proof of purchase.

What Is Covered?

Our warranty covers manufacturing defects that occur during normal use, including faults in workmanship or materials that are determined by Selsela to be the result of a production issue.

All warranty claims are carefully inspected by our team before a decision is made.

Warranty Conditions

To remain eligible for warranty coverage:

The claim must be submitted within one year of the original purchase date.
A valid purchase receipt or order confirmation must be provided.
The jewelry must have been cared for in accordance with our Product Care Guide.
Only one warranty claim, repair, or exchange is permitted per item.

What Is Not Covered?

The Selsela warranty does not cover damage resulting from improper use, accidental damage, or failure to follow our care recommendations.

This includes, but is not limited to:

Exposure to perfumes, creams, lotions, oils, cleaning products, hairspray, or other chemicals.
Damage caused by friction combined with chemical exposure, which may affect the gold plating.
Normal wear and tear, including scratches, dents, or surface marks that occur through everyday use.
Damage caused by dropping the jewelry, excessive force, impact, bending, or improper storage.
Loss or theft of the item.
Damage resulting from misuse or use outside of the product's intended purpose.
Items that have been repaired, resized, modified, or altered by any third party.

Warranty Assessment

All warranty requests are subject to inspection by the Selsela team. We reserve the right to determine whether the issue is the result of a manufacturing defect or falls outside the scope of this warranty.

If your claim is approved, the item may be repaired or replaced at Selsela's discretion in accordance with this policy.

Caring for Your Jewelry

Our jewelry is designed to be enjoyed every day. While Selsela pieces are waterproof, we strongly recommend avoiding direct contact with perfumes, creams, lotions, and other chemicals, as these substances can affect the gold plating over time.

Following our Product Care Guide will help preserve the beauty of your jewelry and ensure it remains eligible for warranty coverage.