At Selsela, we strive to ensure that every customer is delighted with their purchase. We encourage you to carefully review your order, including product details and sizing, before completing your purchase.

Returns & Exchanges

In accordance with UAE consumer regulations, jewelry and accessories are generally not eligible for return or exchange once purchased.

As a result, all sales are considered final unless otherwise determined by Selsela.

Exceptional Circumstances

At Selsela, we understand that exceptional situations may arise. While returns, refunds, and exchanges are not guaranteed, certain requests may be reviewed on a case-by-case basis at our sole discretion.

If you believe your situation warrants special consideration, please contact our Customer Support team as soon as possible and provide your order details along with the reason for your request.

Our team will carefully review your case and advise you on the available options.

Approved Exceptions

Any return, refund, or exchange approved by Selsela remains subject to our internal policies, product inspection, and applicable conditions.

Approval of one request does not constitute an obligation to approve future requests, and Selsela reserves the right to determine eligibility in each individual case.

Contact Us

If you have any questions regarding our Return & Refund Policy or would like to discuss your order, please contact our Customer Support team:

WhatsApp: +971 55 425 4264
Email: support@selsela.com

We're always happy to assist and will do our best to help wherever possible.