At Selsela, we are committed to delivering your order safely and efficiently, wherever you are. Please review our shipping policy below for information on delivery times, shipping costs, and important details regarding your order.

Shipping Destinations

We proudly ship across the United Arab Emirates, the GCC, and selected international destinations.

If your country is available at checkout, we'll be happy to deliver your order to you.

Shipping Costs

Shipping fees vary depending on your country of residence and delivery location.

The exact shipping cost is automatically calculated at checkout based on the shipping address you provide and will be displayed before you complete your purchase.

Estimated Delivery Times

Delivery times vary depending on your destination and selected shipping method.

Our estimated delivery times are:

• 
  United Arab Emirates (UAE): Next working day delivery
  
• 
  Saudi Arabia (KSA): Approximately 3 working days
  
• 
  Qatar: Approximately 2 working days
  
• 
  Kuwait: Approximately 4 working days
  
• 
  Other International Destinations: Delivery times vary depending on the destination country and local customs procedures.
  

An estimated delivery timeframe for your location will be displayed during checkout.

Please note that these estimates exclude weekends and public holidays and may occasionally vary due to courier operations or customs clearance.

Order Processing

Orders are processed as quickly as possible after payment confirmation.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details, allowing you to monitor your delivery.

Customs & Import Duties

For international shipments, customs duties, taxes, or import fees may apply depending on your country's regulations.

These charges, if applicable, are the responsibility of the customer and are not included in the order total unless otherwise stated.

Delays

While we strive to meet our estimated delivery times, occasional delays may occur due to factors outside our control, including:

• 
  Customs inspections or clearance procedures
  
• 
  Public holidays
  
• 
  Severe weather conditions
  
• 
  Courier service disruptions
  
• 
  Unexpected operational delays
  

If your order is taking longer than expected, our Customer Support team will be happy to assist.

Incorrect Shipping Information

Please ensure that all shipping details are entered accurately at checkout.

Selsela cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your delivery details after placing your order, please contact us immediately. While we will do our best to assist, changes may not be possible once an order has been processed or dispatched.

Damaged Packages

If your package arrives damaged or appears to have been tampered with during transit, please contact our Customer Support team as soon as possible with your order number and clear photographs of the packaging and product so we can investigate and assist you promptly.

Need Assistance?

If you have any questions about your shipment or require support with your order, please don't hesitate to contact us.

WhatsApp: +971 55 425 4264
Email: support@selsela.com

We're always happy to help and will do our best to ensure your Selsela experience is seamless from checkout to delivery.